FAQs

 

1. What payment methods does AMORE-VENTI offer?

  •  Credit Cards (Visa, Mastercard, Amex)
  •  Paypal
  •  ATM Transfer and Internet Banking

 

2. Do you allow return and exchange if I do not like the product upon receipt?

  • Yes! Please refer to our Returns policy.

 

3. I have received a faulty item.

  • As soon as you have receive a faulty item, please contact our customer care team with the order number, faulty item name and number, description of the faulty item via email returns@Amore-Venti.com
  • We will get back to you in 5 working days and send you a replacement as soon as possible.

 

4. Can I amend my order?

  • We are unable to amend any part of your order or change the delivery or payment method once your order is complete. Any queries, please email us at admin@Amore-Venti.com.

 

5. My order has not arrived yet?

  • If you have not received your order by the estimated delivery date, please assist to check the following before contacting us.

i) Check the tracking link via your confirmation email to view the up to date tracking.

ii) Log in into My Account to check if your address is correct and up to date in our records

iii) Check if you have receive a text message, email or delivery notification from our delivery carrier. Your parcel may be awaiting for collection at local post office or require redelivery arrangement.

  • If you still did not receive or can't find your item, please email us at admin@Amore-Venti.com with your order number for investigation. We will get back to you in 5 working days.

 

6. I need personal assistance with my order. Who can I contact?

  • Our customer service team are happy to assist you. Please email us at admin@Amore-Venti.com.

 

7. How do I start a new account?

  • Please click on ʻRegisterʼ, which is located on the top right hand side of the page. You will then be prompted to ‘Create an accountʼ. Fill in your details as requested before clicking ʻSubmitʼ. Registration should now be completed and you should receive a confirmation e-mail to the email address you registered with.

 

8.  I'm having problems ordering through your website. What can I do?

  • Our website is best supported by Internet Explorer, Safari and Mozilla Firefox. Please ensure that the browser you are using is up to date. If you are still experiencing difficulties, please email us at admin@Amore-Venti.com

 

9. How do I know it is safe to shop with you?

  • We value your privacy and work hard to ensure that your details are secure and will not be released to any other party. To learn more about how we keep your details safe, please see our privacy policy.

 

10. Why are the Submit a Request for "Cleaning Service" and "Sell your Bag" not displaying when i click on it?

  • You will need to refresh your cache. Simply go to Tools -> Delete Browsing History -> Delete Cookies and Website Data

 

11. Where can I get help if I need it?

  • We try our best to offer our customers a wide range of Customer Support.

Email: admin@Amore-Venti.com

 

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